Q. As a new member to the new world of
Vacation Ownership, introduced to us by Jin Lu Xiang, when booking
our future holidays, do we have to book direct through your
company and what services do you provide?
Answer: Jin Lu Xiang has introduced you to the Vacation Ownership
club and you can deal direct with them for all your holiday
reservations as well use any independent or internet travel
service provider you wish. However, we at Jin Lu Xiang offer
you the opportunity if you wish to use our ‘members only' vacation
services which could recommend and offer all sorts of advice
on where and when to book or visit as well as what to do there,
becomes your one stop travel shop looking after all your holiday
requirements from help in reserving your luxury Accommodations
to pointing out the best Airfare prices as well as advice on
local tours etc.. As Jin Lu Xiang's main shareholder, Royale
Marketing Ltd has extensive accommodations in Thailand, our
‘special members' will always get that extra service. When using
our resorts in Thailand, we go that little bit further by organizing
Chinese speaking Reps, complimentary Airport transfers, as well
as shopping trip's and local knowledge for all the local day
trips, sightseeing tours being in your own language, Mandarin,
of course.
Q. How can you
guarantee the service and quality on your timeshare resorts?
Answer: As a market leader in the industry, Jin Lu Xiang we
rarely use third party advice and reports but prefer to see
first hand exactly what the members will be getting. Our company
only deals with trustworthy and credible, high-end Vacation
Ownership clubs. In other words, you are not being introduced
to the wrong products. Unlike some not so reputable, traditional
types of travel agencies who rely on large over-crowded inattentive
group tours purposely designed for the mass using local hotels
and bulk-wholesalers with limited control over the quality and
service you will be provided., rather than small attentive and
personalized excursions and treatment in general. To ensure
we keep our position as one of Asia's most popular & fasting
growing companies. We know we have to provide that little bit
extra, to all our value members. From the day they join Jin
Lu Xiang, to the day one of our experienced holiday Rep's wave's
good bye to them at the airport, after their first, 2nd, 3rd,etc
dream holiday. Just ask one of our many existing happy members,
without their positive feed back, we wouldn't be the market
leader we are today.
Q.
Can my family / friends travel with us?
Answer: Of course. Jin Lu Xiang will be only to happy to service
and assist to arrange holiday's for your friends and family
if they are traveling with you – don't forget – it's Members
Only!
Whilst on holiday, they see the high level of service that you
as a Vacation Ownership member will receive. Holidays are an
extremely important time for all families; Jin Lu Xiang prides
it self on been able to bring families together for a holiday
of a lifetime - forever.
Q.
I recently became a member of the ‘Discover Asia try-before-you-buy-trial'
product for two people; will we be restricted to using only
studio accommodation while on holiday, or can we up grade to
larger accommodation units?
Answer: No, the Discover Asia membership is for you of experience
holidays with the vacation Ownership system and after trying
this type of holiday, we are certain you would wish to become
full Club members. Most discover Asia member's upgrade after
their first holiday. When you up-grade the Membership type,
you chose the size of suite that will best suit your families
needs whether a studio again, or a one or two bedrooms unit.
We understand that all families grow, and these needs will change
with time and personal needs. Jin Lu Xiang memberships are flexible
enough to change and grow along with your family.
Remember however the trade-in value is valid only on your first
visit to the resort.
Q. Do we always have to use Jin Lu Xiang office to book our
holidays?
Answer: Absolutely Not, if you are a full member with the Vacation
Ownership Club. Then you will have the flexibility to either
go directly to II, for your travel plans whether taking a luxury
Cruise in Asia, Europe or Australia, whether that romantic week
in Phuket, Singapore or Tokyo with the same high level of vacation
personalized customer friendly service that Jin Lu Xiang provides.
Use the free phone number from China to call II in Singapore
Asian Pacific Member Services offices.
Yes, if you are a Discover Asia or Discover Asia plus customer.
Q. As a one week owner, are we entitled
to only a one week holiday each year?
Answer: Absolutely not !
II as the world's largest exchange company has many last minute
and advance ‘get-away' special offers in many locations around
the world.
Upon experiencing a domestic or international holiday using
your own Vacation Ownership, we know that you will want to take
more weeks each and every year. If you prefer a more guaranteed
vacation, why not become a 2 or 3 week owner. How can you lose?
Q. On our Trail visit to
the marketing resort on the ‘Try before we buy' programme, or
inspection trip, can we book extra nights stay at the resort
or a second destination?
Answer: Additional night's accommodations cannot be pre-booked
during peak season, please check with reception for availability
upon arrival. The trail programme is fantastic but has a restricted
use and certain terms and conditions as the idea is to offer
reduced rate accommodation sponsored by the resorts in some
cases.
Q. Are all the Vacation Ownership Resorts
in II exclusive 5 star and located on exclusive beaches for
members only?
Answer: Absolutely not !
The standard of II resorts varies from country to country and
in some countries the resorts receive a different form of ratings,
based on hospitality, location, quality of the hotel services,
its accommodation and facilities. II categorises resorts by
the amenities both in the Timeshare units and the resort in
general, the level of service and also the location. Different
resorts have different characteristics, which form part of its
‘personality' which its members often ‘fall in love' with. The
resorts standards are different as are the colour schemes and
type of furnishings. The locations may be beach front or beach
view, mountain view and also sea view; they may be 4 or 5 star
city centre condominium developments and also be high quality
3 star mountain ski lodges. The choice is entirely up to the
members themselves. Vacation Ownership units can exchange to
over 3,700 resorts in over 100 countries; however certain nationalities,
such as Chinese residents, have visa restrictions from some
countries based on nationality.
Personal Invitations, as well as actual Resort Booking showing
a pre paid (Timeshare occupancy confirmation) or pre booked
Accommodation Guarantee may be provided by resorts as and when
needed to assist members obtain Visas. This applies to European,
Asian and American Members alike depending on Resort destination
Visa requirements.
Q. As
a one week owner of a Vacation Ownership club in China or Asia,
are we guaranteed or entitled to receive international passports
and / or visas for our Timeshare holiday each year?
Answer: Absolutely Not !
Passports are issued by Government departments and depending
on your own personal history and back ground, your passport
will be issued. The Visa Issuing departments of Government controlled
Embassies decide by their own national policy, often confidential
and although we have experience and understand the requirements
and needs including the assistance for members to get the correct
paperwork etc. obtaining the actual visa is dependant also on
the individual's personal history and background.
The Vacation Ownership clubs have absolutely no control over
both of these issues and make NO promises to guarantee either
of these is issued!
Q. As a Trail Member, are we able to book extra Bonus weeks?
Answer: No – this is only for full members. They get all the
extra benefits – if the Trail member chooses to upgrade they
can then enjoy these privileges.
Q. Do we get complimentary transfers from
the airport in all the resorts in II?
Answer: This depends on the resorts and which airport you choose
to fly into. The membership you have purchased actually relates
to the accommodation rather than the airport transfer.
Q. Do we get complimentary transfers from
the airport in all the resorts in II?
Answer: This depends on the resorts and which airport you choose
to fly into. The membership you have purchased actually relates
to the accommodation rather than the airport transfer.
Q. Is maid service included?
Answer: There is maid service and cleaning, towel changes and
change of bed linen, without charge. The frequency of this can
vary on each resort, although extra cleaning may be requested.
There may be a small fee payable again dependant on the particular
resorts policy. |
